airBaltic fined 6,000 lats

RIGA — Latvian air carrier airBaltic was ordered to pay a 6,000 lats (€8,400) fine by the country’s Consumer Protection Center for misleading pricing for booking tickets on their website.

The government-run consumer protection agency based its decision on the European Union law that additional provisions for the purchase of an airline ticket are included in the final price. When purchasing a ticket on airBaltic, there are numerous fees tacked on to the initial price for services that are not always clearly indicated.

airBaltic spokespeople were not available for comment on the Consumer Protection Center’s decision.

This is the third time this year airBaltic has gotten in trouble with authorities over its website ticket purchasing. In September the Estonia’s Consumer Protection Board ruled that the Latvian airline has continued to ignore the requirements that the consumer has the right to know the final price of a service including taxes before paying, in violation of both national and European Union law. airBaltic was blacklisted earlier this year by the European Commission after it had a crackdown on websites that forced consumers to deselect items that they didn’t want such as insurance and meals.

airBaltic has disputed these past decisions.

“Low cost is an important argument for airBaltic customer. And so is the speed of booking. With tens of products available, it is very important to ensure that customers can book fast,” Vanags told Baltic Reports in September. “For that reason airBaltic has carefully chosen several products that are most frequently selected by customers to make their booking process more convenient … furthermore, the Internet as a sales channel is developing very fast, and the consumers are intelligent to use its benefits,” he said.

Leave a Reply

*

ADVERTISEMENT

© 2010 Baltic Reports LLC. All rights reserved. -